womenswear menswear

 

Can I visit your store
We are a webshop only selling items online and we don’t have a physical location yet. You can order items in our webstore. If the item you ordered is not what you want, we have a return policy. Keep in mind shipping cost will be yours. All our products are being sent from a disclosed location in The Netherlands
Do I recieve the item shown on the pictures?
Every photo is made by our own photographer in our studios. So what you see is what you get!
How can I pay my order?
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
What are the shipping cost?
POST NL STANDARD €6,95
Only available in The netherlands: delivery within 2-5 days*

DHL EXPRESS €20,00
Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

UPS EXPRESS SAVER €15,00
Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

How long before I recieved my bought items?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method.
What countries do you ship to?
Ludivico Aurelio shipping world wide
How can I return items?
We recommend that your item is sent back within 14 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Simply contact our friendly Customer Service Advisors for assistance. For further information on returning an order,
When Will i receive my refund?
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items
Whate is your returns policy?
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using our free returns service.
Will i need to pay taxes and duties?
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
I have forgotten my password whate should i do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Do i need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for a  account so that you can start adding your favourite pieces to your wishlist and easily place an order.
When will i receive my item and how can i track delivery?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method.
We will keep you updated with tracking information and an estimated delivery date.
How can I be ure my new clothes arive?
Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.
Where can i find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.